Head office
14 Ring Road ParklandsNairobi
- Mon–Fri
- 8am–5pm
- Sat
- 9am–1pm
- Sun
- Closed
Contact
Tell us where you
would like to wake up.
Send the form, message us on WhatsApp, or walk into either office. However it arrives, a travel designer reads it and replies within one working day, usually sooner.
Thank you, it’s with us.
- Reply window
- Within one working day, usually sooner
- Your reference
The WhatsApp message opens with what you told us in it, so you can check it before you send it. Quote the reference if you write again.
WhatsApp+254 722 354 333The fastest way to reach us.Emailinfo@holidaybazaar.comAnswered within one working day.Telephone+254 722 354 333Both offices answer this line.
What happens next
- Your message reaches a travel designer, not a call centre.
- They reply within one working day with questions, or a first shape for the trip.
- You keep the same person, and the same WhatsApp thread, until you are home.
Live in Kenya? Say so. The resident rates are in shillings and usually cheaper than anything else we could quote you.
Two offices
Both in Nairobi, both open to walk-ins
Nairobi
Sarit Centre
Sarit Centre, Lower Ground FloorNairobi
- Mon–Fri
- 10am–5pm
- Sat
- 10am–4pm
- Sun
- 10am–2pm
Before you ask
Top three questions
How far in advance should I book my trip?
We recommend booking your trip as early as possible, especially if you’re planning to travel during peak season. This early planning ensures you get the best choices for flights, accommodations, and activities. The sooner you book, the smoother your travel plans will be!
What payment methods does Holiday Bazaar accept?
At Holiday Bazaar, we offer a variety of convenient payment options to suit your needs:
- M-PESA via Paybill for quick and easy transactions.
- RTGS (wire transfer) for secure bank transfers.
- Credit/Debit cards: We accept Visa and Mastercard (please note a 3.5% processing fee applies).
- American Express (please note a 5% processing fee applies).
- Choose the method that works best for you and start planning your next adventure with us!
What is the cancellation policy for Holiday Bazaar?
Our cancellation policy varies depending on your destination and accommodation as each has its own specific terms. For personalised advice on cancellations and refunds, please contact your travel designer at Holiday Bazaar. They will provide you with the most accurate and up-to-date information regarding your booking. Rest assured, we’re here to assist you every step of the way!
All frequently asked questions · Travel insurance · Booking terms