Most asked questions

We’re here to help tailor your perfect getaway! Book and personalise your holiday package via the following channels and you will be sent your detailed travel itinerary to keep:

• Email: info@holidaybazaar.com
• Tel: +254 722 354 333
• Visit us at:
• 14 Ring Road Parklands, Nairobi, Kenya, or Sarit, Lower Ground Floor
• Prior to travelling please ensure your passport is valid for more than 6 months from your date of travel, also ensure you have applied for the necessary visas and have purchased travel insurance for your travel destination.

Our cancellation policy varies depending on your destination and accommodation as each has its own specific terms. For personalised advice on cancellations and refunds, please contact your travel designer at Holiday Bazaar. They will provide you with the most accurate and up-to-date information regarding your booking. Rest assured, we’re here to assist you every step of the way!

Absolutely! We understand that plans can change, and we’re here to help. You can usually make changes to your itinerary after booking. However please note that some modifications may incur additional fees, depending on the policies of our service providers. We will work closely with you to adjust your plans as smoothly as possible.

We recommend booking your trip as early as possible, especially if you’re planning to travel during peak season. This early planning ensures you get the best choices for flights, accommodations, and activities. The sooner you book, the smoother your travel plans will be!

At Holiday Bazaar, we offer a variety of convenient payment options to suit your needs:

• M-PESA via Paybill for quick and easy transactions.
• RTGS (wire transfer) for secure bank transfers.
• Credit/Debit cards: We accept Visa and Mastercard (please note a 3.5% processing fee applies).
• American Express (please note a 5% processing fee applies).
• Choose the method that works best for you and start planning your next adventure with us!

Yes, always. We arrange cover for departures from Kenya ourselves, so ask the desk or get a quote on our travel insurance page. If you are travelling on a policy bought in your own country, bring the certificate with you.

Rest assured we are here to support you every step of the way during your travels. We stay connected with you through multiple communication channels, providing personalised assistance whenever you need it. Plus, our 24/7 emergency support is always available to give you peace of mind throughout your journey. At Holiday Bazaar, we treat you like family, and our team is dedicated to making your travel experience as seamless and enjoyable as possible.

Your safety is our top priority. We carefully select only the most reputable service providers and stay updated with the latest travel advisories to ensure that every destination we offer is safe and secure. Rest assured, we are committed to making your travel experience both enjoyable and safe.

Kenyan citizens and residents. Bring your Kenyan ID, or your resident pass or work permit, to check-in. The property will ask for it. If you are not sure whether your status qualifies, send us the details before you book and we will confirm with the property first.

Per person per night, in Kenya shillings, with the board basis stated beside the price: bed and breakfast, half board, full board or all-inclusive. A few properties are priced as a package instead, and those are labelled as such on the card and in the table, with the number of nights the price covers. Park and conservancy fees, transport and anything else are quoted separately, so ask us for the full cost of the trip rather than the room alone.

No. Each rate belongs to a season, and every season is shown as an explicit date range beside the price, so you can see exactly which dates it covers. Festive dates are usually priced separately, and some properties set a minimum stay over them, and where that applies it is noted under the table.

Pick your region, check the season table for your dates, then send us the contact form or a WhatsApp message on +254 722 354 333. Choose “Kenya resident rates” in the form's destination list. A travel designer confirms availability with the property and comes back to you within one working day.

Holiday Bazaar is your ultimate travel partner, offering a full spectrum of services designed to meet all your travel needs:

• Air travel bookings for both domestic and international flights.
• A range of accommodation options, from charming local stays to opulent international hotels.
• We are ‘The Cruise Company’ offering exclusive cruise travel arrangements for distinctive journeys.
• Customised travel packages crafted to align with your specific preferences.
• Crafting bespoke travel packages with detailed itinerary planning for a flawless travel experience.
• Expert travel advice to guide your decision-making process.
• Luxury safaris with bespoke experiences such as balloon safaris, horseback safaris, and spa experiences in the wild.
• High-end corporate travel and customised incentive packages.
• Our commitment is to ensure your travels are effortlessly enjoyable and impeccably planned.

Of course! Holiday Bazaar is committed to making your trip as personalised ad comfortable as possible. Whether you need a romantic honeymoon suite, special meal arrangements, specific dietary accommodations or support for elderly travellers, simply let us know when booking. We’re dedicated to ensuring all your special requests are taken care of seamlessly.